Shipping policy

Shipping & Delivery Policy

Effective date: 7th September 2026

Thank you for shopping with MiniLeague. This Shipping & Delivery Policy explains how we process and deliver orders for physical products purchased through our website.

1. Order Processing & Fulfilment

Many of our products are custom-designed and assembled to order. As a result, orders may require additional time for sourcing, preparation and fulfilment before they are dispatched.

Unless otherwise stated on the relevant product page, customers should allow approximately six (6) to eight (8) weeks for their order to be prepared and delivered.

Please note that this timeframe is an estimate and is not guaranteed. In certain circumstances, fulfilment and delivery may take longer than eight weeks.

2. Delivery Delays

While we aim to fulfil all orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including but not limited to:

Delays in sourcing or receiving product components;
Supplier or manufacturer delays;
Higher-than-anticipated demand;
Postal or courier delays;
Customs delays;
Events outside our reasonable control.

If we expect a significant delay to your order, we will endeavour to contact you using the email address provided when placing your order and provide an updated estimated delivery timeframe.

We will make reasonable efforts to keep customers informed of significant delays and to fulfil orders as soon as reasonably practicable.

Nothing in this policy affects your statutory rights.

3. Shipping Times

The estimated delivery timeframe displayed on a product page or communicated to you is an estimate only.

For most physical products, customers should expect delivery to take approximately six to eight weeks from the date of order, although some orders may take longer depending on product availability, sourcing requirements and other factors.

Where a specific delivery estimate is provided for a product, this will take precedence over the general estimate in this policy.

4. Shipping Costs

Shipping costs will be displayed during checkout before you complete your purchase.

Where applicable, shipping costs may vary depending on:

The delivery destination;
The size and weight of the order; and
The delivery service selected.

5. Delivery Address

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

MiniLeague cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, we may not be able to amend the address once an order has entered the fulfilment or dispatch process.

6. International Delivery

We currently ship physical products to addresses within the United Kingdom only.

7. Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and provide details and, where appropriate, photographs of the issue.

If you believe your order has been lost in transit, please contact us and we will investigate the matter with the relevant delivery provider.

8. Missing or incorrect parts

If you discover that your set is missing or contains an incorrect part, please contact us as soon as reasonably possible. See our Missing or Incorrect Parts section in our Terms & Conditions for details of how we will resolve this.